Horizon Eye Care staff is continuing to encourage sign up and use by providing information at check-in and check-out, in the exam room and on the website. Since implementation, more than 1,000 patients have registered for the portal.
“Allowing our patients to easily manage activities, such as refilling prescriptions and scheduling appointments through the portal, gives our patients optimal communication with the practice, resulting in healthier outcomes.” “Getting patients involved as active players in their care creates not only a convenient and accessible healthcare environment, but it also allows us to remain a competitive practice by retaining existing patients and attracting new referrals,” said Kathy Murray, chief operating officer at Horizon Eye Care. Fostering this sense of ownership with patients translates into increased bandwidth for Horizon Eye Care staff to keep their focus on more mission-critical tasks, such as care delivery. By having 24/7 access to these administrative functions in one location, patients can more easily manage their accounts without the limitations of traditional business hours. With this approach in mind, Horizon Eye Care adopted InteliChart’s patient portal, allowing patients to schedule appointments, electronically fill out healthcare forms, request prescription refills and pay statements online. A recent poll from Harris Interactive captured this growing trend, reporting more than half of patients surveyed said having online access to appointment scheduling and/or connection to billing and payment information is important to them. With the desire for care convenience on the rise, offering solutions to fit patients’ lifestyles is critical. “By bolstering communication and providing additional ways for patients to connect with the practice, Horizon Eye Care can enhance care and also prepare to meet legislative initiatives like Meaningful Use.”
Adopting the patient portal is a key initiative by Horizon Eye Care to streamline communication between the practice and its patients. The Charlotte-based ophthalmology practice, which includes six locations, selected the portal in late 2012 to further foster patient engagement through enhanced functionality, empowering patients with convenient, online access to care management. today announced the adoption of the InteliChart Patient Portal by Horizon Eye Care. Leading healthcare information technology provider InteliChart, Inc.
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